Privacy Policy
At Saray El Hakaneia Legal Translation Services, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and how we keep it secure when you visit our website or use our services.
By using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect information that you voluntarily provide when you contact us or request our services, including:
- Full name
- Email address
- Phone number
- Company name (if applicable)
- Documents submitted for translation or related services
- Any additional information you choose to provide
We may also collect limited technical information automatically, such as:
- IP address
- Browser type
- Device information
- Pages visited on our website
- Date and time of your visit
This information helps us improve our website and provide a better user experience.
How We Use Your Information
We use your information to:
- Respond to your enquiries
- Provide quotations and requested services
- Process translation and document-related requests
- Communicate regarding your project
- Improve our website and customer experience
- Comply with applicable legal and regulatory requirements
We only collect information that is necessary to provide our services.
Confidentiality of Your Documents
We understand that many of the documents shared with us contain confidential or sensitive information.
All documents submitted to Saray El Hakaneia Legal Translation Services are handled with care and treated as confidential. Access is limited to authorised personnel involved in delivering the requested service. We take reasonable administrative and technical measures to protect your information from unauthorized access, disclosure, or misuse.
Sharing Your Information
We do not sell, rent, or trade your personal information to third parties.
Your information may only be shared when:
- It is necessary to provide the requested service.
- We work with trusted service providers who assist in operating our business.
- Disclosure is required by applicable laws, regulations, or lawful requests from government authorities.
Cookies
Our website may use cookies to improve functionality and analyse website performance.
Cookies help us understand how visitors use our website and allow us to enhance your browsing experience. You can disable cookies through your browser settings if you prefer.
Data Security
We take reasonable security measures to protect your personal information and documents against unauthorised access, loss, alteration, or disclosure.
While we strive to maintain secure systems, no method of electronic storage or internet transmission can be guaranteed to be completely secure.
Data Retention
We retain personal information and documents only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, or maintain business records where required.
Third-Party Websites
Our website may contain links to third-party websites for your convenience. We are not responsible for the privacy practices or content of those external websites. We encourage you to review their privacy policies before providing any personal information.
Your Rights
Subject to applicable laws, you may request to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your personal information where applicable
- Withdraw consent for future communications
Requests will be handled in accordance with applicable legal requirements.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices. Any updates will be published on this page with the revised effective date.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us.
Saray El Hakaneia Legal Translation Services
Mobile: +971561568666
Email: info@sarayelhakaneia.com
Dubai – prime Building , Office No.h 15 – Dubai
We will be happy to assist you with any privacy-related enquiries.